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itracHEALTH Enrollment Console

itracENROLL dashboard

Every patient from lead to case closed. Steps from CMG’s Draft 1 (Oct 23).

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Summary

18 Open cases 4 Waiting more than 48 hours 3 Open follow-up tickets 1 Authentication failed 2 ID review waiting 2 Closed this month

ID review waiting

Persona said Needs review, or the patient used the manual fallback (photos uploaded to itracHEALTH). Tech Support records the result.

Where open cases are now

Select a step to see its cases. Number colour shows who does the step.

Cases

Showing 18 cases. “Needs attention” means waiting more than 48 hours, an open follow-up ticket, failed authentication, or a result that needs review.

Patient ID Name Tech Support Current step Time at step Progress Flags
ITH-000104 Demo Patient 05 Home care agency TS Demo A 4 Patient authentication complete Patient 2 days
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 22, 8:09 AM
  2. 2. Patient contact info verified (Tech Support): Done, Oct 22, 9:29 PM
  3. 3. Patient authentication sent (Tech Support): Done, Oct 23, 10:49 AM
  4. 4. Patient authentication complete (Patient): Waiting
  5. 5. Consent sent (Tech Support): Not started
  6. 6. Consent signed (Patient): Not started
  7. 7. Enrollment link and token sent (Back-end team): Not started
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Not started
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Not started
  10. 10. QA (enrollment info verification) (Tech Support): Not started
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Not started
  12. 12. Shipment notification sent (Tech Support): Not started
  13. 13. Schedule installation support call (Tech Support): Not started
  14. 14. Installation complete (Patient): Not started
  15. 15. Generate eSSIST token (if required) (Back-end team): Not started
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not started
  17. 17. eSSIST installed / active (Caregiver): Not started
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not started
  19. 19. Final QC (Tech Support): Not started
  20. 20. Case closed (Tech Support): Not started
ID review waiting Ticket TKT-0001 Over 48 h
ITH-000103 Demo Patient 04 Patient or family TS Demo C 4 Patient authentication complete Patient 12 h
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 24, 12:49 PM
  2. 2. Patient contact info verified (Tech Support): Done, Oct 25, 4:49 AM
  3. 3. Patient authentication sent (Tech Support): Done, Oct 25, 8:49 PM
  4. 4. Patient authentication complete (Patient): Failed, Oct 25, 8:49 PM
  5. 5. Consent sent (Tech Support): Not started
  6. 6. Consent signed (Patient): Not started
  7. 7. Enrollment link and token sent (Back-end team): Not started
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Not started
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Not started
  10. 10. QA (enrollment info verification) (Tech Support): Not started
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Not started
  12. 12. Shipment notification sent (Tech Support): Not started
  13. 13. Schedule installation support call (Tech Support): Not started
  14. 14. Installation complete (Patient): Not started
  15. 15. Generate eSSIST token (if required) (Back-end team): Not started
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not started
  17. 17. eSSIST installed / active (Caregiver): Not started
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not started
  19. 19. Final QC (Tech Support): Not started
  20. 20. Case closed (Tech Support): Not started
Authentication failed
ITH-000118 Demo Patient 19 Patient or family TS Demo B 4 Patient authentication complete Patient 4 h
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 25, 2:09 PM
  2. 2. Patient contact info verified (Tech Support): Done, Oct 25, 9:29 PM
  3. 3. Patient authentication sent (Tech Support): Done, Oct 26, 4:49 AM
  4. 4. Patient authentication complete (Patient): Waiting
  5. 5. Consent sent (Tech Support): Not started
  6. 6. Consent signed (Patient): Not started
  7. 7. Enrollment link and token sent (Back-end team): Not started
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Not started
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Not started
  10. 10. QA (enrollment info verification) (Tech Support): Not started
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Not started
  12. 12. Shipment notification sent (Tech Support): Not started
  13. 13. Schedule installation support call (Tech Support): Not started
  14. 14. Installation complete (Patient): Not started
  15. 15. Generate eSSIST token (if required) (Back-end team): Not started
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not started
  17. 17. eSSIST installed / active (Caregiver): Not started
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not started
  19. 19. Final QC (Tech Support): Not started
  20. 20. Case closed (Tech Support): Not started
ID review waiting
ITH-000105 Demo Patient 06 Patient or family TS Demo B 6 Consent signed Patient 3 days
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 21, 12:49 AM
  2. 2. Patient contact info verified (Tech Support): Done, Oct 21, 12:49 PM
  3. 3. Patient authentication sent (Tech Support): Done, Oct 22, 12:49 AM
  4. 4. Patient authentication complete (Patient): Done, Oct 22, 12:49 PM
  5. 5. Consent sent (Tech Support): Done, Oct 23, 12:49 AM
  6. 6. Consent signed (Patient): Waiting
  7. 7. Enrollment link and token sent (Back-end team): Not started
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Not started
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Not started
  10. 10. QA (enrollment info verification) (Tech Support): Not started
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Not started
  12. 12. Shipment notification sent (Tech Support): Not started
  13. 13. Schedule installation support call (Tech Support): Not started
  14. 14. Installation complete (Patient): Not started
  15. 15. Generate eSSIST token (if required) (Back-end team): Not started
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not started
  17. 17. eSSIST installed / active (Caregiver): Not started
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not started
  19. 19. Final QC (Tech Support): Not started
  20. 20. Case closed (Tech Support): Not started
Ticket TKT-0002 Over 48 h
ITH-000108 Demo Patient 09 Home care agency TS Demo B 8 Enrollment inputs 1, 2, 3 and 5 received Patient 2 days
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 20, 4:24 PM
  2. 2. Patient contact info verified (Tech Support): Done, Oct 21, 5:58 AM
  3. 3. Patient authentication sent (Tech Support): Done, Oct 21, 7:32 PM
  4. 4. Patient authentication complete (Patient): Done, Oct 22, 9:07 AM
  5. 5. Consent sent (Tech Support): Done, Oct 22, 10:41 PM
  6. 6. Consent signed (Patient): Done, Oct 23, 12:15 PM
  7. 7. Enrollment link and token sent (Back-end team): Done, Oct 24, 1:49 AM
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Waiting
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Not started
  10. 10. QA (enrollment info verification) (Tech Support): Not started
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Not started
  12. 12. Shipment notification sent (Tech Support): Not started
  13. 13. Schedule installation support call (Tech Support): Not started
  14. 14. Installation complete (Patient): Not started
  15. 15. Generate eSSIST token (if required) (Back-end team): Not started
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not started
  17. 17. eSSIST installed / active (Caregiver): Not started
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not started
  19. 19. Final QC (Tech Support): Not started
  20. 20. Case closed (Tech Support): Not started
Ticket TKT-0003 Over 48 h
ITH-000111 Demo Patient 12 Home care agency TS Demo B 11 eNURSE configuration record sent to manufacturing Tech Support 2 days
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 17, 12:49 PM
  2. 2. Patient contact info verified (Tech Support): Done, Oct 18, 6:49 AM
  3. 3. Patient authentication sent (Tech Support): Done, Oct 19, 12:49 AM
  4. 4. Patient authentication complete (Patient): Done, Oct 19, 6:49 PM
  5. 5. Consent sent (Tech Support): Done, Oct 20, 12:49 PM
  6. 6. Consent signed (Patient): Done, Oct 21, 6:49 AM
  7. 7. Enrollment link and token sent (Back-end team): Done, Oct 22, 12:49 AM
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Done, Oct 22, 6:49 PM
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Done, Oct 23, 12:49 PM
  10. 10. QA (enrollment info verification) (Tech Support): Done, Oct 24, 6:49 AM
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Waiting
  12. 12. Shipment notification sent (Tech Support): Not started
  13. 13. Schedule installation support call (Tech Support): Not started
  14. 14. Installation complete (Patient): Not started
  15. 15. Generate eSSIST token (if required) (Back-end team): Not started
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not started
  17. 17. eSSIST installed / active (Caregiver): Not started
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not started
  19. 19. Final QC (Tech Support): Not started
  20. 20. Case closed (Tech Support): Not started
Over 48 h
Not assigned Demo Patient 01 Patient or family Not assigned 1 itracHEALTH Tech Support resource assignment Sales Mgmt 5 h
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Waiting
  2. 2. Patient contact info verified (Tech Support): Not started
  3. 3. Patient authentication sent (Tech Support): Not started
  4. 4. Patient authentication complete (Patient): Not started
  5. 5. Consent sent (Tech Support): Not started
  6. 6. Consent signed (Patient): Not started
  7. 7. Enrollment link and token sent (Back-end team): Not started
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Not started
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Not started
  10. 10. QA (enrollment info verification) (Tech Support): Not started
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Not started
  12. 12. Shipment notification sent (Tech Support): Not started
  13. 13. Schedule installation support call (Tech Support): Not started
  14. 14. Installation complete (Patient): Not started
  15. 15. Generate eSSIST token (if required) (Back-end team): Not started
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not started
  17. 17. eSSIST installed / active (Caregiver): Not started
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not started
  19. 19. Final QC (Tech Support): Not started
  20. 20. Case closed (Tech Support): Not started
ITH-000101 Demo Patient 02 Home care agency TS Demo A 2 Patient contact info verified Tech Support 20 h
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 25, 12:49 PM
  2. 2. Patient contact info verified (Tech Support): Waiting
  3. 3. Patient authentication sent (Tech Support): Not started
  4. 4. Patient authentication complete (Patient): Not started
  5. 5. Consent sent (Tech Support): Not started
  6. 6. Consent signed (Patient): Not started
  7. 7. Enrollment link and token sent (Back-end team): Not started
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Not started
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Not started
  10. 10. QA (enrollment info verification) (Tech Support): Not started
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Not started
  12. 12. Shipment notification sent (Tech Support): Not started
  13. 13. Schedule installation support call (Tech Support): Not started
  14. 14. Installation complete (Patient): Not started
  15. 15. Generate eSSIST token (if required) (Back-end team): Not started
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not started
  17. 17. eSSIST installed / active (Caregiver): Not started
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not started
  19. 19. Final QC (Tech Support): Not started
  20. 20. Case closed (Tech Support): Not started
ITH-000102 Demo Patient 03 Patient or family TS Demo B 3 Patient authentication sent Tech Support 10 h
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 25, 7:49 AM
  2. 2. Patient contact info verified (Tech Support): Done, Oct 25, 10:49 PM
  3. 3. Patient authentication sent (Tech Support): Waiting
  4. 4. Patient authentication complete (Patient): Not started
  5. 5. Consent sent (Tech Support): Not started
  6. 6. Consent signed (Patient): Not started
  7. 7. Enrollment link and token sent (Back-end team): Not started
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Not started
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Not started
  10. 10. QA (enrollment info verification) (Tech Support): Not started
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Not started
  12. 12. Shipment notification sent (Tech Support): Not started
  13. 13. Schedule installation support call (Tech Support): Not started
  14. 14. Installation complete (Patient): Not started
  15. 15. Generate eSSIST token (if required) (Back-end team): Not started
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not started
  17. 17. eSSIST installed / active (Caregiver): Not started
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not started
  19. 19. Final QC (Tech Support): Not started
  20. 20. Case closed (Tech Support): Not started
ITH-000119 Demo Patient 20 Home care agency TS Demo C 4 Patient authentication complete Patient 6 h
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 24, 9:29 PM
  2. 2. Patient contact info verified (Tech Support): Done, Oct 25, 12:09 PM
  3. 3. Patient authentication sent (Tech Support): Done, Oct 26, 2:49 AM
  4. 4. Patient authentication complete (Patient): Waiting
  5. 5. Consent sent (Tech Support): Not started
  6. 6. Consent signed (Patient): Not started
  7. 7. Enrollment link and token sent (Back-end team): Not started
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Not started
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Not started
  10. 10. QA (enrollment info verification) (Tech Support): Not started
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Not started
  12. 12. Shipment notification sent (Tech Support): Not started
  13. 13. Schedule installation support call (Tech Support): Not started
  14. 14. Installation complete (Patient): Not started
  15. 15. Generate eSSIST token (if required) (Back-end team): Not started
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not started
  17. 17. eSSIST installed / active (Caregiver): Not started
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not started
  19. 19. Final QC (Tech Support): Not started
  20. 20. Case closed (Tech Support): Not started
Retake requested
ITH-000106 Demo Patient 07 Home care agency TS Demo C 6 Consent signed Patient 8 h
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 23, 7:13 AM
  2. 2. Patient contact info verified (Tech Support): Done, Oct 23, 11:37 PM
  3. 3. Patient authentication sent (Tech Support): Done, Oct 24, 4:01 PM
  4. 4. Patient authentication complete (Patient): Done, Oct 25, 8:25 AM
  5. 5. Consent sent (Tech Support): Done, Oct 26, 12:49 AM
  6. 6. Consent signed (Patient): Waiting
  7. 7. Enrollment link and token sent (Back-end team): Not started
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Not started
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Not started
  10. 10. QA (enrollment info verification) (Tech Support): Not started
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Not started
  12. 12. Shipment notification sent (Tech Support): Not started
  13. 13. Schedule installation support call (Tech Support): Not started
  14. 14. Installation complete (Patient): Not started
  15. 15. Generate eSSIST token (if required) (Back-end team): Not started
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not started
  17. 17. eSSIST installed / active (Caregiver): Not started
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not started
  19. 19. Final QC (Tech Support): Not started
  20. 20. Case closed (Tech Support): Not started
ITH-000107 Demo Patient 08 Patient or family TS Demo A 7 Enrollment link and token sent Back-end team 3 h
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 22, 8:59 PM
  2. 2. Patient contact info verified (Tech Support): Done, Oct 23, 1:09 PM
  3. 3. Patient authentication sent (Tech Support): Done, Oct 24, 5:19 AM
  4. 4. Patient authentication complete (Patient): Done, Oct 24, 9:29 PM
  5. 5. Consent sent (Tech Support): Done, Oct 25, 1:39 PM
  6. 6. Consent signed (Patient): Done, Oct 26, 5:49 AM
  7. 7. Enrollment link and token sent (Back-end team): Waiting
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Not started
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Not started
  10. 10. QA (enrollment info verification) (Tech Support): Not started
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Not started
  12. 12. Shipment notification sent (Tech Support): Not started
  13. 13. Schedule installation support call (Tech Support): Not started
  14. 14. Installation complete (Patient): Not started
  15. 15. Generate eSSIST token (if required) (Back-end team): Not started
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not started
  17. 17. eSSIST installed / active (Caregiver): Not started
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not started
  19. 19. Final QC (Tech Support): Not started
  20. 20. Case closed (Tech Support): Not started
ITH-000109 Demo Patient 10 Patient or family TS Demo C 9 Verify patient's inputs / complete input 4 Tech Support 26 h
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 20, 12:49 AM
  2. 2. Patient contact info verified (Tech Support): Done, Oct 20, 6:49 PM
  3. 3. Patient authentication sent (Tech Support): Done, Oct 21, 12:49 PM
  4. 4. Patient authentication complete (Patient): Done, Oct 22, 6:49 AM
  5. 5. Consent sent (Tech Support): Done, Oct 23, 12:49 AM
  6. 6. Consent signed (Patient): Done, Oct 23, 6:49 PM
  7. 7. Enrollment link and token sent (Back-end team): Done, Oct 24, 12:49 PM
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Done, Oct 25, 6:49 AM
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Waiting
  10. 10. QA (enrollment info verification) (Tech Support): Not started
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Not started
  12. 12. Shipment notification sent (Tech Support): Not started
  13. 13. Schedule installation support call (Tech Support): Not started
  14. 14. Installation complete (Patient): Not started
  15. 15. Generate eSSIST token (if required) (Back-end team): Not started
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not started
  17. 17. eSSIST installed / active (Caregiver): Not started
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not started
  19. 19. Final QC (Tech Support): Not started
  20. 20. Case closed (Tech Support): Not started
ITH-000110 Demo Patient 11 Patient or family TS Demo A 10 QA (enrollment info verification) Tech Support 6 h
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 19, 4:09 PM
  2. 2. Patient contact info verified (Tech Support): Done, Oct 20, 11:29 AM
  3. 3. Patient authentication sent (Tech Support): Done, Oct 21, 6:49 AM
  4. 4. Patient authentication complete (Patient): Done, Oct 22, 2:09 AM
  5. 5. Consent sent (Tech Support): Done, Oct 22, 9:29 PM
  6. 6. Consent signed (Patient): Done, Oct 23, 4:49 PM
  7. 7. Enrollment link and token sent (Back-end team): Done, Oct 24, 12:09 PM
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Done, Oct 25, 7:29 AM
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Done, Oct 26, 2:49 AM
  10. 10. QA (enrollment info verification) (Tech Support): Waiting
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Not started
  12. 12. Shipment notification sent (Tech Support): Not started
  13. 13. Schedule installation support call (Tech Support): Not started
  14. 14. Installation complete (Patient): Not started
  15. 15. Generate eSSIST token (if required) (Back-end team): Not started
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not started
  17. 17. eSSIST installed / active (Caregiver): Not started
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not started
  19. 19. Final QC (Tech Support): Not started
  20. 20. Case closed (Tech Support): Not started
ITH-000112 Demo Patient 13 Patient or family TS Demo C 13 Schedule installation support call Tech Support 30 h
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 16, 7:59 AM
  2. 2. Patient contact info verified (Tech Support): Done, Oct 17, 3:09 AM
  3. 3. Patient authentication sent (Tech Support): Done, Oct 17, 10:19 PM
  4. 4. Patient authentication complete (Patient): Done, Oct 18, 5:29 PM
  5. 5. Consent sent (Tech Support): Done, Oct 19, 12:39 PM
  6. 6. Consent signed (Patient): Done, Oct 20, 7:49 AM
  7. 7. Enrollment link and token sent (Back-end team): Done, Oct 21, 2:59 AM
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Done, Oct 21, 10:09 PM
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Done, Oct 22, 5:19 PM
  10. 10. QA (enrollment info verification) (Tech Support): Done, Oct 23, 12:29 PM
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Done, Oct 24, 7:39 AM
  12. 12. Shipment notification sent (Tech Support): Done, Oct 25, 2:49 AM
  13. 13. Schedule installation support call (Tech Support): Waiting
  14. 14. Installation complete (Patient): Not started
  15. 15. Generate eSSIST token (if required) (Back-end team): Not started
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not started
  17. 17. eSSIST installed / active (Caregiver): Not started
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not started
  19. 19. Final QC (Tech Support): Not started
  20. 20. Case closed (Tech Support): Not started
ITH-000113 Demo Patient 14 Patient or family TS Demo A 14 Installation complete Patient 20 h
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 14, 6:22 PM
  2. 2. Patient contact info verified (Tech Support): Done, Oct 15, 3:54 PM
  3. 3. Patient authentication sent (Tech Support): Done, Oct 16, 1:26 PM
  4. 4. Patient authentication complete (Patient): Done, Oct 17, 10:59 AM
  5. 5. Consent sent (Tech Support): Done, Oct 18, 8:31 AM
  6. 6. Consent signed (Patient): Done, Oct 19, 6:03 AM
  7. 7. Enrollment link and token sent (Back-end team): Done, Oct 20, 3:36 AM
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Done, Oct 21, 1:08 AM
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Done, Oct 21, 10:40 PM
  10. 10. QA (enrollment info verification) (Tech Support): Done, Oct 22, 8:13 PM
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Done, Oct 23, 5:45 PM
  12. 12. Shipment notification sent (Tech Support): Done, Oct 24, 3:17 PM
  13. 13. Schedule installation support call (Tech Support): Done, Oct 25, 12:49 PM
  14. 14. Installation complete (Patient): Waiting
  15. 15. Generate eSSIST token (if required) (Back-end team): Not started
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not started
  17. 17. eSSIST installed / active (Caregiver): Not started
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not started
  19. 19. Final QC (Tech Support): Not started
  20. 20. Case closed (Tech Support): Not started
ITH-000114 Demo Patient 15 Home care agency TS Demo B 17 eSSIST installed / active Caregiver 10 h
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 13, 10:49 AM
  2. 2. Patient contact info verified (Tech Support): Done, Oct 14, 6:49 AM
  3. 3. Patient authentication sent (Tech Support): Done, Oct 15, 2:49 AM
  4. 4. Patient authentication complete (Patient): Done, Oct 15, 10:49 PM
  5. 5. Consent sent (Tech Support): Done, Oct 16, 6:49 PM
  6. 6. Consent signed (Patient): Done, Oct 17, 2:49 PM
  7. 7. Enrollment link and token sent (Back-end team): Done, Oct 18, 10:49 AM
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Done, Oct 19, 6:49 AM
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Done, Oct 20, 2:49 AM
  10. 10. QA (enrollment info verification) (Tech Support): Done, Oct 20, 10:49 PM
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Done, Oct 21, 6:49 PM
  12. 12. Shipment notification sent (Tech Support): Done, Oct 22, 2:49 PM
  13. 13. Schedule installation support call (Tech Support): Done, Oct 23, 10:49 AM
  14. 14. Installation complete (Patient): Done, Oct 24, 6:49 AM
  15. 15. Generate eSSIST token (if required) (Back-end team): Done, Oct 25, 2:49 AM
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not needed, Oct 25, 10:49 PM
  17. 17. eSSIST installed / active (Caregiver): Waiting
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not needed, Oct 12, 4:49 PM
  19. 19. Final QC (Tech Support): Not started
  20. 20. Case closed (Tech Support): Not started
ITH-000115 Demo Patient 16 Patient or family TS Demo C 19 Final QC Tech Support 4 h
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 12, 4:36 AM
  2. 2. Patient contact info verified (Tech Support): Done, Oct 13, 12:23 AM
  3. 3. Patient authentication sent (Tech Support): Done, Oct 13, 8:09 PM
  4. 4. Patient authentication complete (Patient): Done, Oct 14, 3:56 PM
  5. 5. Consent sent (Tech Support): Done, Oct 15, 11:43 AM
  6. 6. Consent signed (Patient): Done, Oct 16, 7:29 AM
  7. 7. Enrollment link and token sent (Back-end team): Done, Oct 17, 3:16 AM
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Done, Oct 17, 11:03 PM
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Done, Oct 18, 6:49 PM
  10. 10. QA (enrollment info verification) (Tech Support): Done, Oct 19, 2:36 PM
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Done, Oct 20, 10:23 AM
  12. 12. Shipment notification sent (Tech Support): Done, Oct 21, 6:09 AM
  13. 13. Schedule installation support call (Tech Support): Done, Oct 22, 1:56 AM
  14. 14. Installation complete (Patient): Done, Oct 22, 9:43 PM
  15. 15. Generate eSSIST token (if required) (Back-end team): Not needed, Oct 23, 5:29 PM
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not needed, Oct 24, 1:16 PM
  17. 17. eSSIST installed / active (Caregiver): Not needed, Oct 25, 9:03 AM
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not needed, Oct 26, 4:49 AM
  19. 19. Final QC (Tech Support): Waiting
  20. 20. Case closed (Tech Support): Not started
Colour = who does it: itracHEALTH personnel Patient Other party (caregiver, doctor, agency)
Shape = status: Done Waiting Failed Not needed Not started