Supervisor view
All open cases, grouped by Tech Support person.
Workload summary
| Tech Support | Open cases | Needs attention | Open tickets | Over 48 h |
|---|---|---|---|---|
| TS Demo A | 5 | 1 | 1 | 1 |
| TS Demo B | 6 | 4 | 2 | 3 |
| TS Demo C | 6 | 1 | 0 | 0 |
| Not assigned yet | 1 | 0 | 0 | 0 |
TS Demo A 5 open
Open on dashboard-
Demo Patient 05 ITH-0001044 Patient authentication complete Patient · 2 daysID review waiting Ticket TKT-0001 Over 48 h
-
Demo Patient 02 ITH-0001012 Patient contact info verified Tech Support · 21 h
-
Demo Patient 08 ITH-0001077 Enrollment link and token sent Back-end team · 4 h
-
Demo Patient 11 ITH-00011010 QA (enrollment info verification) Tech Support · 7 h
-
Demo Patient 14 ITH-00011314 Installation complete Patient · 21 h
TS Demo B 6 open
Open on dashboard-
Demo Patient 19 ITH-0001184 Patient authentication complete Patient · 5 hID review waiting
-
Demo Patient 06 ITH-0001056 Consent signed Patient · 3 daysTicket TKT-0002 Over 48 h
-
Demo Patient 09 ITH-0001088 Enrollment inputs 1, 2, 3 and 5 received Patient · 2 daysTicket TKT-0003 Over 48 h
-
Demo Patient 12 ITH-00011111 eNURSE configuration record sent to manufacturing Tech Support · 2 daysOver 48 h
-
Demo Patient 03 ITH-0001023 Patient authentication sent Tech Support · 11 h
-
Demo Patient 15 ITH-00011417 eSSIST installed / active Caregiver · 11 h
TS Demo C 6 open
Open on dashboard-
Demo Patient 04 ITH-0001034 Patient authentication complete Patient · 13 hAuthentication failed
-
Demo Patient 20 ITH-0001194 Patient authentication complete Patient · 7 hRetake requested
-
Demo Patient 07 ITH-0001066 Consent signed Patient · 9 h
-
Demo Patient 10 ITH-0001099 Verify patient's inputs / complete input 4 Tech Support · 27 h
-
Demo Patient 13 ITH-00011213 Schedule installation support call Tech Support · 31 h
-
Demo Patient 16 ITH-00011519 Final QC Tech Support · 5 h
Not assigned yet 1 open
Open on dashboard-
Demo Patient 01 No patient ID yet1 itracHEALTH Tech Support resource assignment Sales Mgmt · 6 h