Open cases report
Every open case for the Supervisor, sorted by Tech Support person by default. 18 case(s) listed.
| Tech Support | Patient | Current step | Hours | Tickets and flags |
|---|---|---|---|---|
| TS Demo A | Demo Patient 05 ITH-000104 | 4 Patient authentication complete | 71 | ID review waiting
Ticket TKT-0001
Over 48 h
|
| Demo Patient 02 ITH-000101 | 2 Patient contact info verified | 21 | ||
| Demo Patient 08 ITH-000107 | 7 Enrollment link and token sent | 4 | ||
| Demo Patient 11 ITH-000110 | 10 QA (enrollment info verification) | 7 | ||
| Demo Patient 14 ITH-000113 | 14 Installation complete | 21 | ||
| TS Demo B | Demo Patient 19 ITH-000118 | 4 Patient authentication complete | 5 | ID review waiting
|
| Demo Patient 06 ITH-000105 | 6 Consent signed | 81 | Ticket TKT-0002
Over 48 h
|
|
| Demo Patient 09 ITH-000108 | 8 Enrollment inputs 1, 2, 3 and 5 received | 56 | Ticket TKT-0003
Over 48 h
|
|
| Demo Patient 12 ITH-000111 | 11 eNURSE configuration record sent to manufacturing | 51 | Over 48 h
|
|
| Demo Patient 03 ITH-000102 | 3 Patient authentication sent | 11 | ||
| Demo Patient 15 ITH-000114 | 17 eSSIST installed / active | 11 | ||
| TS Demo C | Demo Patient 04 ITH-000103 | 4 Patient authentication complete | 13 | Authentication failed
|
| Demo Patient 20 ITH-000119 | 4 Patient authentication complete | 7 | Retake requested
|
|
| Demo Patient 07 ITH-000106 | 6 Consent signed | 9 | ||
| Demo Patient 10 ITH-000109 | 9 Verify patient's inputs / complete input 4 | 27 | ||
| Demo Patient 13 ITH-000112 | 13 Schedule installation support call | 31 | ||
| Demo Patient 16 ITH-000115 | 19 Final QC | 5 | ||
| Not assigned yet | Demo Patient 01 No patient ID yet | 1 itracHEALTH Tech Support resource assignment | 6 |
The CSV has the same rows and order as this page. In the real system only Supervisors and Admins can download it, and each download is logged.