Notifications
What each person needs to know, built from where each case is now. In the console only: nothing is sent.
Supervisor
Alerts across all Tech Support people: failed authentication, open follow-up tickets and overdue steps.
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Alert
Open case
Waiting more than 48 hours
ITH-000111: no change for 51 hours at “eNURSE configuration record sent to manufacturing” (Tech Support).
ITH-000111 · Demo Patient 12 · Tech Support: TS Demo B · since Oct 24, 6:49 AM
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Alert
Open case
Follow-up ticket TKT-0002 open
ITH-000105: “Consent signed” delayed. Assigned to TS Demo B.
ITH-000105 · Demo Patient 06 · Tech Support: TS Demo B · since Oct 25, 12:49 AM
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Alert
Open case
Follow-up ticket TKT-0001 open
ITH-000104: “Patient authentication complete” delayed. Assigned to TS Demo A.
ITH-000104 · Demo Patient 05 · Tech Support: TS Demo A · since Oct 25, 10:49 AM
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Alert
Open case
Patient authentication failed
ITH-000103: assigned to TS Demo C.
ITH-000103 · Demo Patient 04 · Tech Support: TS Demo C · since Oct 25, 8:49 PM
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Alert
Open case
Follow-up ticket TKT-0003 open
ITH-000108: “Enrollment inputs 1, 2, 3 and 5 received” delayed. Assigned to TS Demo B.
ITH-000108 · Demo Patient 09 · Tech Support: TS Demo B · since Oct 26, 1:49 AM
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Update
Open ID review
ID review waiting
ITH-000104: uploads waiting for TS Demo A to review.
ITH-000104 · Demo Patient 05 · Tech Support: TS Demo A · since Oct 25, 12:49 PM
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Update
Open ID review
ID review waiting
ITH-000118: uploads waiting for TS Demo B to review.
ITH-000118 · Demo Patient 19 · Tech Support: TS Demo B · since Oct 26, 4:49 AM