Notifications
What each person needs to know, built from where each case is now. In the console only: nothing is sent.
Tech Support
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Alert
Open case
Overdue: eNURSE configuration record sent to manufacturing
ITH-000111: waiting 52 hours. Please finish or add a note.
ITH-000111 · Demo Patient 12 · Tech Support: TS Demo B · since Oct 24, 6:49 AM
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Alert
Open case
Follow-up ticket TKT-0002
ITH-000105: patient has not finished “Consent signed” after 48 hours. Follow up by text.
ITH-000105 · Demo Patient 06 · Tech Support: TS Demo B · since Oct 25, 12:49 AM
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Alert
Open case
Follow-up ticket TKT-0001
ITH-000104: patient has not finished “Patient authentication complete” after 48 hours. Follow up by text.
ITH-000104 · Demo Patient 05 · Tech Support: TS Demo A · since Oct 25, 10:49 AM
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Alert
Open ID review
Patient authentication failed
ITH-000103: authentication did not pass. Contact the patient by text; a video call can confirm identity.
ITH-000103 · Demo Patient 04 · Tech Support: TS Demo C · since Oct 25, 8:49 PM
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Alert
Open case
Follow-up ticket TKT-0003
ITH-000108: patient has not finished “Enrollment inputs 1, 2, 3 and 5 received” after 48 hours. Follow up by text.
ITH-000108 · Demo Patient 09 · Tech Support: TS Demo B · since Oct 26, 1:49 AM
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To do
Open case
eNURSE configuration record sent to manufacturing
ITH-000111: Tech Support sends the eNURSE configuration record to manufacturing.
ITH-000111 · Demo Patient 12 · Tech Support: TS Demo B · since Oct 24, 6:49 AM
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To do
Open case
Schedule installation support call
ITH-000112: Tech Support schedules the installation support call with the patient.
ITH-000112 · Demo Patient 13 · Tech Support: TS Demo C · since Oct 25, 2:49 AM
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To do
Open case
Verify patient's inputs / complete input 4
ITH-000109: Tech Support checks the patient's inputs and completes input 4.
ITH-000109 · Demo Patient 10 · Tech Support: TS Demo C · since Oct 25, 6:49 AM
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To do
Open case
Patient contact info verified
ITH-000101: Tech Support confirms the name, email and telephone captured by Sales.
ITH-000101 · Demo Patient 02 · Tech Support: TS Demo A · since Oct 25, 12:49 PM
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To do
Open ID review
ID review waiting
ITH-000104: patient uploaded photo ID, selfie and insurance card. Review them and record the result.
ITH-000104 · Demo Patient 05 · Tech Support: TS Demo A · since Oct 25, 12:49 PM
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To do
Open case
Patient authentication sent
ITH-000102: Tech Support sends the identity check (Persona) link to the patient. The link always goes to the patient's own phone, even when a caregiver or home health agency is helping; they get status notifications only.
ITH-000102 · Demo Patient 03 · Tech Support: TS Demo B · since Oct 25, 10:49 PM
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To do
Open case
QA (enrollment info verification)
ITH-000110: Tech Support verifies all enrollment information before manufacturing.
ITH-000110 · Demo Patient 11 · Tech Support: TS Demo A · since Oct 26, 2:49 AM
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To do
Open ID review
ID review waiting
ITH-000118: patient uploaded photo ID, selfie and insurance card. Review them and record the result.
ITH-000118 · Demo Patient 19 · Tech Support: TS Demo B · since Oct 26, 4:49 AM
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To do
Open case
Final QC
ITH-000115: Tech Support does a final quality check of the whole case.
ITH-000115 · Demo Patient 16 · Tech Support: TS Demo C · since Oct 26, 4:49 AM
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Update
Open ID review
Retake requested
ITH-000119: waiting for new photos (the ID photo is blurry and the expiry date cannot be read). A video call is an option.
ITH-000119 · Demo Patient 20 · Tech Support: TS Demo C · since Oct 26, 2:49 AM