ITH-000103

ID review: Demo Patient 04

Step 4. Patient authentication complete · Tech Support: TS Demo C · Method: Persona

Failed (Persona, ref inq_DEMO_0004)

Persona result default

Placeholder: no keys and no network calls in this demo.

The result comes from Persona: Passed, Failed or Needs review, plus Persona’s reference number. The photos stay with Persona; itracHEALTH keeps only the result and the reference.

Result: Failed
Persona reference: inq_DEMO_0004
Received: Oct 25, 8:49 PM (14 h ago)

Fallback: manual review by Tech Support

For patients who cannot finish Persona, and for Needs review: the patient uploads photos to itracHEALTH, or Tech Support verifies them on a video call.

Uploaded by the patient

Nothing uploaded to itracHEALTH. With Persona the photos stay with Persona; use the button below only for the fallback.

Record the result

Name on the lead: Demo Patient 04
Telephone on the lead: 555-0104

Checklist Name on the ID matches the lead Photo on the ID matches the selfie ID is not expired Insurance member name matches the lead

Verified on a video call

For patients who cannot take photos: check the ID and insurance card with them on a video or phone call, then tick the checklist from what you saw.

Reason (required for Failed or Retake)

Say what did not match or could not be read. No health information.

Passed completes step 4 with your name and the time, and closes any open follow-up ticket.

Access log

Who opened these files and when. Demo entries.

When	Who	What
Oct 25, 8:49 PM	System (Persona)	Persona result received: Failed, reference inq_DEMO_0004