ITH-000119

ID review: Demo Patient 20

Step 4. Patient authentication complete · Tech Support: TS Demo C · Method: Persona

Retake requested: the ID photo is blurry and the expiry date cannot be read

Persona result default

Placeholder: no keys and no network calls in this demo.

The result comes from Persona: Passed, Failed or Needs review, plus Persona’s reference number. The photos stay with Persona; itracHEALTH keeps only the result and the reference.

This case uses the fallback: manual review by Tech Support (below).

In the real system Persona’s webhook reaches the back end, which saves the result.

Fallback: manual review by Tech Support

For patients who cannot finish Persona, and for Needs review: the patient uploads photos to itracHEALTH, or Tech Support verifies them on a video call.

Uploaded by the patient

Waiting for new photos. The patient was asked to retake them: the ID photo is blurry and the expiry date cannot be read.

Record the result

Name on the lead: Demo Patient 20
Telephone on the lead: 555-0120

Checklist Name on the ID matches the lead Photo on the ID matches the selfie ID is not expired Insurance member name matches the lead

Verified on a video call

For patients who cannot take photos: check the ID and insurance card with them on a video or phone call, then tick the checklist from what you saw.

Reason (required for Failed or Retake)

Say what did not match or could not be read. No health information.

Passed completes step 4 with your name and the time, and closes any open follow-up ticket.

Earlier results

Retake requested: the ID photo is blurry and the expiry date cannot be read TS Demo C · Oct 26, 2:49 AM

Access log

Who opened these files and when. Demo entries.

When	Who	What
Oct 26, 2:49 AM	TS Demo C	Recorded result: Ask patient to retake
Oct 26, 2:25 AM	TS Demo C	Opened ID review