Demo data only. No patient information.
itracHEALTH Enrollment Console

itracENROLL dashboard

Every patient from lead to case closed. Steps from CMG’s Draft 1 (Oct 23).

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Summary

18 Open cases 4 Waiting more than 48 hours 3 Open follow-up tickets 1 Authentication failed 2 ID review waiting 2 Closed this month

ID review waiting

Persona said Needs review, or the patient used the manual fallback (photos uploaded to itracHEALTH). Tech Support records the result.

Where open cases are now

Select a step to see its cases. Number colour shows who does the step.

Cases

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Showing 1 case. “Needs attention” means waiting more than 48 hours, an open follow-up ticket, failed authentication, or a result that needs review.

Patient ID Name Tech Support Current step Time at step Progress Flags
ITH-000112 Demo Patient 13 Patient or family TS Demo C 13 Schedule installation support call Tech Support 31 h
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 16, 7:59 AM
  2. 2. Patient contact info verified (Tech Support): Done, Oct 17, 3:09 AM
  3. 3. Patient authentication sent (Tech Support): Done, Oct 17, 10:19 PM
  4. 4. Patient authentication complete (Patient): Done, Oct 18, 5:29 PM
  5. 5. Consent sent (Tech Support): Done, Oct 19, 12:39 PM
  6. 6. Consent signed (Patient): Done, Oct 20, 7:49 AM
  7. 7. Enrollment link and token sent (Back-end team): Done, Oct 21, 2:59 AM
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Done, Oct 21, 10:09 PM
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Done, Oct 22, 5:19 PM
  10. 10. QA (enrollment info verification) (Tech Support): Done, Oct 23, 12:29 PM
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Done, Oct 24, 7:39 AM
  12. 12. Shipment notification sent (Tech Support): Done, Oct 25, 2:49 AM
  13. 13. Schedule installation support call (Tech Support): Waiting
  14. 14. Installation complete (Patient): Not started
  15. 15. Generate eSSIST token (if required) (Back-end team): Not started
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not started
  17. 17. eSSIST installed / active (Caregiver): Not started
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not started
  19. 19. Final QC (Tech Support): Not started
  20. 20. Case closed (Tech Support): Not started
Colour = who does it: itracHEALTH personnel Patient Other party (caregiver, doctor, agency)
Shape = status: Done Waiting Failed Not needed Not started