itracENROLL dashboard

Every patient from lead to case closed. Steps from CMG’s Draft 1 (Oct 23).

18 Open cases 4 Waiting more than 48 hours 3 Open follow-up tickets 1 Authentication failed 2 ID review waiting 2 Closed this month

ID review waiting

Persona said Needs review, or the patient used the manual fallback (photos uploaded to itracHEALTH). Tech Support records the result.

Demo Patient 05 ITH-000104 Tech Support: TS Demo A · fallback photos uploaded 21 h ago

ID review waiting Ticket TKT-0001 Over 48 h Open ID review
Demo Patient 19 ITH-000118 Tech Support: TS Demo B · Persona: needs review, ref inq_DEMO_0019

ID review waiting Open ID review
Demo Patient 20 ITH-000119 Tech Support: TS Demo C · retake requested 7 h ago

Retake requested Open ID review

Where open cases are now

Select a step to see its cases. Number colour shows who does the step.

Cases

Step Tech Support Needs attention Include closed Clear filters

Showing 0 cases. “Needs attention” means waiting more than 48 hours, an open follow-up ticket, failed authentication, or a result that needs review.

No cases match these filters.