Demo data only. No patient information.
itracHEALTH Enrollment Console

itracENROLL dashboard

Every patient from lead to case closed. Steps from CMG’s Draft 1 (Oct 23).

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Summary

18 Open cases 4 Waiting more than 48 hours 3 Open follow-up tickets 1 Authentication failed 2 ID review waiting 2 Closed this month

ID review waiting

Persona said Needs review, or the patient used the manual fallback (photos uploaded to itracHEALTH). Tech Support records the result.

Where open cases are now

Select a step to see its cases. Number colour shows who does the step.

Cases

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Showing 1 case. “Needs attention” means waiting more than 48 hours, an open follow-up ticket, failed authentication, or a result that needs review.

Patient ID Name Tech Support Current step Time at step Progress Flags
ITH-000102 Demo Patient 03 Patient or family TS Demo B 3 Patient authentication sent Tech Support 11 h
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 25, 7:49 AM
  2. 2. Patient contact info verified (Tech Support): Done, Oct 25, 10:49 PM
  3. 3. Patient authentication sent (Tech Support): Waiting
  4. 4. Patient authentication complete (Patient): Not started
  5. 5. Consent sent (Tech Support): Not started
  6. 6. Consent signed (Patient): Not started
  7. 7. Enrollment link and token sent (Back-end team): Not started
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Not started
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Not started
  10. 10. QA (enrollment info verification) (Tech Support): Not started
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Not started
  12. 12. Shipment notification sent (Tech Support): Not started
  13. 13. Schedule installation support call (Tech Support): Not started
  14. 14. Installation complete (Patient): Not started
  15. 15. Generate eSSIST token (if required) (Back-end team): Not started
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not started
  17. 17. eSSIST installed / active (Caregiver): Not started
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not started
  19. 19. Final QC (Tech Support): Not started
  20. 20. Case closed (Tech Support): Not started
Colour = who does it: itracHEALTH personnel Patient Other party (caregiver, doctor, agency)
Shape = status: Done Waiting Failed Not needed Not started