Demo data only. No patient information.
itracHEALTH Enrollment Console

itracENROLL dashboard

Every patient from lead to case closed. Steps from CMG’s Draft 1 (Oct 23).

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Summary

18 Open cases 4 Waiting more than 48 hours 3 Open follow-up tickets 1 Authentication failed 2 ID review waiting 2 Closed this month

ID review waiting

Persona said Needs review, or the patient used the manual fallback (photos uploaded to itracHEALTH). Tech Support records the result.

Where open cases are now

Select a step to see its cases. Number colour shows who does the step.

Cases

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Showing 1 case. “Needs attention” means waiting more than 48 hours, an open follow-up ticket, failed authentication, or a result that needs review.

Patient ID Name Tech Support Current step Time at step Progress Flags
ITH-000115 Demo Patient 16 Patient or family TS Demo C 19 Final QC Tech Support 5 h
  1. 1. itracHEALTH Tech Support resource assignment (Sales Mgmt): Done, Oct 12, 4:36 AM
  2. 2. Patient contact info verified (Tech Support): Done, Oct 13, 12:23 AM
  3. 3. Patient authentication sent (Tech Support): Done, Oct 13, 8:09 PM
  4. 4. Patient authentication complete (Patient): Done, Oct 14, 3:56 PM
  5. 5. Consent sent (Tech Support): Done, Oct 15, 11:43 AM
  6. 6. Consent signed (Patient): Done, Oct 16, 7:29 AM
  7. 7. Enrollment link and token sent (Back-end team): Done, Oct 17, 3:16 AM
  8. 8. Enrollment inputs 1, 2, 3 and 5 received (Patient): Done, Oct 17, 11:03 PM
  9. 9. Verify patient's inputs / complete input 4 (Tech Support): Done, Oct 18, 6:49 PM
  10. 10. QA (enrollment info verification) (Tech Support): Done, Oct 19, 2:36 PM
  11. 11. eNURSE configuration record sent to manufacturing (Tech Support): Done, Oct 20, 10:23 AM
  12. 12. Shipment notification sent (Tech Support): Done, Oct 21, 6:09 AM
  13. 13. Schedule installation support call (Tech Support): Done, Oct 22, 1:56 AM
  14. 14. Installation complete (Patient): Done, Oct 22, 9:43 PM
  15. 15. Generate eSSIST token (if required) (Back-end team): Not needed, Oct 23, 5:29 PM
  16. 16. Generate itracINSITE token (if required) (Back-end team): Not needed, Oct 24, 1:16 PM
  17. 17. eSSIST installed / active (Caregiver): Not needed, Oct 25, 9:03 AM
  18. 18. itracINSITE installed / active (Doctor (PCP) or HHA): Not needed, Oct 26, 4:49 AM
  19. 19. Final QC (Tech Support): Waiting
  20. 20. Case closed (Tech Support): Not started
Colour = who does it: itracHEALTH personnel Patient Other party (caregiver, doctor, agency)
Shape = status: Done Waiting Failed Not needed Not started